Data visualization and word processing tool: review of traveller reviews on TripAdvisor

Authors

  • Yussif Tadeu de Barcelos Federal University of Minas Gerais, UFMG, Brazil.
  • Marlusa Gosling Federal University of Minas Gerais, UFMG, Brazil.
  • Mariana de Freitas Coelho Federal University of Minas Gerais, UFMG, Brazil.
  • Marcos Paulo Resende Federal University of Minas Gerais, UFMG, Brazil. https://orcid.org/0000-0001-5771-802X

DOI:

https://doi.org/10.5965/2316419003042014025

Keywords:

text mining, data visualization, hotel reviwes assessment , web data management, hotel management

Abstract

The purpose of this study is to demonstrate software development and application for data analysis in order to provide new guidelines for its use in large amounts of unstructured text in management’s context. This project was based on a study about traveler engagement with hotels at a tourist destination through online reviews on travel planning websites. Data were automatically collected, pre-processed, categorized and disposed into dynamic and interactive visualizations in order to provide qualitative and quantitative analysis of the reviews. The results demonstrate how the categorization by themes and graphics can condense the information available in a specialized tourism social network (TripAdvisor).

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Author Biographies

Yussif Tadeu de Barcelos, Federal University of Minas Gerais, UFMG, Brazil.

Graduate in Data Science & Big Data at the Pontifical Catholic University of Minas Gerais, PUC Minas, Brazil.

Graduated in Information Systems at the Minas Gerais Federal University, UFMG, Brazil.

Marlusa Gosling, Federal University of Minas Gerais, UFMG, Brazil.

Postdoctoral fellow from the University of Algarve, UALG, Portugal.

PhD in Business Administration from the Minas Gerais Federal University, UFMG, Brazil.

Has a Master’s degree in Business Administration from the Minas Gerais Federal University, UFMG, Brazil.

Graduated in Computer Science at the Minas Gerais Federal University, UFMG, Brazil.

Professor at the Minas Gerais Federal University, Face - Economic Sciences School.

Mariana de Freitas Coelho, Federal University of Minas Gerais, UFMG, Brazil.

Postdoctoral fellow from the Anhembi Morumbi University, UAM, Brazil.

PhD in Business Administration from the Minas Gerais Federal University, UFMG, Brazil.

Has a Master’s degree in Business Administration from the Minas Gerais Federal University, UFMG, Brazil.

Specialist in Social Project Elaboration, Management, and Evaluation from the Minas Gerais Federal University, UFMG, Brazil.

Graduated in Tourism at the Minas Gerais Federal University, UFMG, Brazil.

Marcos Paulo Resende, Federal University of Minas Gerais, UFMG, Brazil.

PhD in Political Science from the Minas Gerais Federal University, UFMG, Brazil.

Has a Master’s degree in Political Science from the Minas Gerais Federal University, UFMG, Brazil.

Specialist in Administrative Law from the Brazilian Pedagogical Institute, IPB, Brazil

Specialist in Public Management from the Brazilian Pedagogical Institute, IPB, Brazil

Specialist in Public Administration from the Brazilian Pedagogical Institute, IPB, Brazil

Graduated in Information Systems at the Minas Gerais Federal University, UFMG, Brazil.

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Published

2014-12-23

How to Cite

Barcelos, Y. T. de, Gosling, M., Coelho, M. de F., & Resende, M. P. (2014). Data visualization and word processing tool: review of traveller reviews on TripAdvisor. Revista Brasileira De Contabilidade E Gestão, 3(6), 25–39. https://doi.org/10.5965/2316419003042014025

Issue

Vol. 3 No. 6 (2014)

Section

Articles

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Copyright (c) 2015 Yussif Tadeu de Barcelos, Marlusa Gosling, Mariana de Freitas Coelho, Marcos Paulo Resende

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