Evaluation of organizational performance in the commercial sector of a professionalizing course company

Authors

DOI:

https://doi.org/10.5965/2316419010152021034

Keywords:

Individual Performance Assessment, Process Analysis, Human Resources

Abstract

This article addresses a survey carried out in a vocational education institution regarding the individual performance appraisal processes of employees in its commercial sector. The objective is to describe the current process and propose an improved alternative process, based on the identified limitations. The research was qualitative in nature and employed observation, questionnaire and document analysis as means of data collection. It was observed that the company was inflexible in its evaluation processes, summarily dismissing employees who did not reach their goals in a short period of time, generating turnover and costs. Additionally, certain basic aspects of performance appraisal such as feedback and transparency were ignored. It was found that with minor modifications, the current model could, without losing its characteristics, better balance the evaluation of the individual performance and the development of the people who make up the body of the organization.

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Author Biographies

Jessé da Silva Oliveira, Federal University of Ceará, UFC, Brazil.

Specialist in MBA, Leadership and Business Management from the Saint Paul Business School, Brazil

Graduated in Business Administration at the Ceará Federal University, UFC, Brazil.

Cláudio Bezerra Leopoldino, Federal University of Ceará, UFC, Brazil.

PhD in Business Administration from the Bahia Federal University, UFBA, Brazil.

Has a Master’s degree in Business Administration from the Rio Grande do Sul Federal University, UFRGS, Brazil.

Specialist in Database from the Ceará State University, UECE, Brazil.

Graduated in Computing Sciences at the Ceará Federal University, UFC, Brazil.

Professor at the Ceará Federal University, UFC, Brazil.

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Published

2021-08-31 — Updated on 2021-09-21

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How to Cite

Oliveira, J. da S., & Leopoldino, C. B. (2021). Evaluation of organizational performance in the commercial sector of a professionalizing course company. Revista Brasileira De Contabilidade E Gestão, 10(18), 034–045. https://doi.org/10.5965/2316419010152021034 (Original work published August 31, 2021)

Issue

Vol. 10 No. 18 (2021)

Section

Articles

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Copyright (c) 2021 Cláudio Bezerra Leopoldino

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