RENZI, A. B.; ALMEIDA, O. UX Heuristic evaluation of cross-channel interaction systems: first experimentations. Human Factors in Design, Florianópolis, v. 9, n. 17, p. 058-074, 2020. DOI: 10.5965/2316796309172020058. Disponível em: https://www.revistas.udesc.br/index.php/hfd/article/view/2316796309172020058. Acesso em: 30 jan. 2023.