UX Heuristic evaluation of cross-channel interaction systems: first experimentations


  • Adriano Bernardo Renzi Universidade Federal Fluminense
  • Olney Almeida Senac




This is the first experimentation using the 9 UX heuristics (Renzi 2016) as a guide for a cross-channel system ecology heuristic evaluation. The paper presents the preparations, proceedings and results of the Airbnb system ecology UX evaluation, permeating three digital devices – smartphone, desktop computer and tablet – in order to simulate a cross-channel user experience journey in four micro-moments.


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Biografia do Autor

Adriano Bernardo Renzi, Universidade Federal Fluminense

Doctor of Sciences in Design (PhS.), UX strategist, experienced in mapping users' experience journey, UX research and systems usability testing. Adjunct professor at Universidade Federal Fluminense, have been in contact with design and interaction development since the 90’s and part of the evolution process from the 2nd wave to the 3rd wave of computing. UX mentor for Google’s Accelerate Program and UX consultant for interactive projects.

Scientific Board Member of AHFE (Applied Human-Factors & Ergonomics), of Disciplinarum Scentia Journal and of SPGD Symposium.




Como Citar

RENZI, A. B.; ALMEIDA, O. UX Heuristic evaluation of cross-channel interaction systems: first experimentations. Human Factors in Design, Florianópolis, v. 9, n. 17, p. 058-074, 2020. DOI: 10.5965/2316796309172020058. Disponível em: https://www.revistas.udesc.br/index.php/hfd/article/view/2316796309172020058. Acesso em: 3 fev. 2023.